Shipping policy
Shipping Policy
Free Shipping We offer free shipping on all orders. Shipping costs are included in the product price.
Processing Time All orders are processed within 1-3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Estimated Delivery Times
- Domestic (South Korea): 3-5 business days
- International: 10-21 business days
Please note that delivery times are estimates and may vary due to customs clearance, local postal conditions, or other factors beyond our control.
Customs & Import Duties International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price.
Order Tracking Once your order has been shipped, you will receive a confirmation email with tracking information.
Lost or Delayed Packages If your package has not arrived within the estimated delivery window, please contact us at info@ibbokorea.com and we will do our best to assist you.